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About Arshan

People. Expertise.
A Stronger Tomorrow.

For more than 15 years Arshan has helped growing businesses run secure, reliable technology — so their people can focus on the work that matters.

Our Story Talk to Our Team
Overhead view of a team planning around a table with drawings and laptops
Who we are

An IT partner built for growing businesses

Arshan is a managed service provider (MSP) of engineers, security specialists and support professionals. We manage the devices, networks, cloud platforms and security tools that modern businesses depend on.

Our clients range from ten-person practices to multi-site organisations with hundreds of users. What they share is a need for IT that simply works — and a partner who explains it clearly.

Our Mission

Deliver reliable, secure and innovative IT solutions that empower businesses to work with confidence.

Our Vision

To be the most trusted IT partner for growing organisations — known for clarity, care and results.

Our Values

Integrity, excellence, partnership and a people-first mindset in every interaction.

Our journey

Our Journey

From a two-person support team to a full-service MSP.

  1. 2010

    Founded

    Started as a two-person IT support team serving local businesses in Austin.

  2. 2015

    Expanded Services

    Added cybersecurity, cloud and a dedicated 24/7 monitoring desk.

  3. 2020

    National Growth

    Supported fully remote and hybrid clients across the United States.

  4. 2024

    500+ Clients

    Passed 500 supported businesses across healthcare, finance and more.

  5. Today

    What’s Next

    Investing in automation and security operations for every client plan.

Professional working on a laptop at a bright, minimal desk
40+ engineersHelp desk, network & security
Our people

A Team That Puts Your Business First

Every client has a named account lead and a small pod of engineers who learn your systems, your people and your priorities.

  • Certified IT professionalsMicrosoft, Cisco and security certifications across the team
  • Proactive and responsive supportMonitoring and automation backed by real people
  • Client-focused approachPlain-English updates and quarterly business reviews
  • Long-term partnershipsMany clients have worked with us for over five years
Talk to Our Team
Leadership

The People Behind Your IT

Senior engineers and account leads who stay close to every client relationship.

  • Karen Whitfield, Founder and CEO

    Karen Whitfield

    Founder & CEO

  • Mark Ellison, Head of Service Delivery

    Mark Ellison

    Head of Service Delivery

  • Rachel Moore, Client Success Lead

    Rachel Moore

    Client Success Lead

  • Liam Carter, Security Engineer

    Liam Carter

    Security Engineer

  • Daniel Reyes, Network Architect

    Daniel Reyes

    Network Architect

500+Businesses supported
15+Years of experience
99.9%Avg. monitored uptime*
24/7Expert support desk

*Demonstration figure averaged across monitored client systems. Results vary by environment.

What guides us

Values Behind Every Ticket and Project

Five principles shape how we design, support and secure our clients’ technology.

  • Security

    We design every recommendation with risk reduction in mind.

  • Reliability

    Documented processes and monitoring you can depend on.

  • Transparency

    Plain-English reporting, clear pricing and no surprises.

  • Partnership

    We work as an extension of your team, not a vendor.

  • Continuous Improvement

    Quarterly reviews that keep your IT moving forward.

Free IT assessment

Ready to Work With a Trusted IT Partner?

Tell us about your team and your technology. We’ll come back with clear, practical recommendations — no jargon, no pressure.

Get a Free Consultation Call +1 (512) 555-0147