Frequently Asked Questions
Find answers about courses, certificates, payments and more. Can't find what you need? Our team is here 24/7.
13 results
General
Are the courses self-paced?
Yes. All recorded lessons are self-paced, so you can start anytime and learn on your own schedule. Some courses also include optional live sessions that are recorded for later viewing.
Can I access courses on mobile?
Absolutely. Use any modern browser or the Arshan app for iOS and Android. Pro and Premium members can download lessons to watch offline.
Is there community support?
Every plan includes our community forum and study groups. Pro and Premium members also get mentor Q&A sessions every week.
Courses & Certificates
Do I get a certificate?
Pro and Premium members receive a verified certificate of completion for every course they finish. You can add it to LinkedIn or download a PDF.
How long do I keep access to a course?
Courses you complete stay in your library for life, even if you change plans. Active subscriptions unlock the full catalogue.
Do courses have prerequisites?
Each course page lists its level and any requirements. Most beginner courses need nothing more than curiosity and a laptop.
Billing & Refunds
Can I cancel anytime?
Yes. Cancel from your account settings in two clicks. You keep access until the end of the billing period and won't be charged again.
Do you offer refunds?
Single-course purchases include a 30-day money-back guarantee. Subscriptions can be refunded within 7 days of the first payment if you haven't completed a course. These demo terms apply to the Arshan template only.
Do you offer group plans?
Yes – teams of five or more get volume pricing, an admin dashboard and progress reports. Contact our team for a quote.
Account & Privacy
How do you use my personal data?
We use your details only to run your account, personalise recommendations and send emails you've opted into. We never sell personal data. See the full policy in your account settings.
Can I delete my account?
Yes. You can export your data and delete your account at any time from Settings → Privacy. Certificates you've shared stay valid unless you revoke them.
Instructors
Can I become an instructor?
We're always looking for practitioners who love teaching. Apply to teach and our instructor team will reply within three working days.
How are instructors paid?
Instructors earn a revenue share based on minutes watched by subscribers, plus 70% of single-course sales. Payments are made monthly.
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Still Have Questions?
Our learner support team is available 24/7 by chat and email. We usually reply within a few hours.
