Frequently Asked Questions
Answers about booking, payments, cancellations and life on the road.
What is included in the tour packages?
Every tour lists exactly what's included on its details page. Most include accommodation, daily breakfast, the guided experiences shown in the itinerary, local transport and entrance fees. International flights and travel insurance are not included unless stated.
Can I customize my itinerary?
Yes. Any tour can be extended, shortened or upgraded, and our travel designers build fully private itineraries from scratch. Use the Get a Quote form and we'll reply within one business day.
What is your cancellation policy?
Cancel up to 30 days before departure for a full refund minus a small admin fee. Between 30 and 14 days we refund 50%. Flexible Booking tours can be moved to a new date free of charge up to 7 days before departure.
Do you offer travel insurance?
We partner with specialist insurers and can add comprehensive cover — including medical, cancellation and adventure activities — during booking. You're also welcome to use your own policy.
What payment methods do you accept?
We accept major credit and debit cards, PayPal and bank transfer. A 20% deposit secures most tours, with the balance due 45 days before departure.
Can I change my travel date?
Usually, yes. Date changes made more than 30 days before departure are free, subject to availability. Contact our support team and we'll check new dates for you.
Are your tours suitable for families?
Many are. Look for the Family travel type — these tours have a relaxed pace, family rooms and activities suitable for children from six years old.
Do you provide airport transfers?
Private airport transfers are included on most tours and packages. For hotel-only bookings you can add a transfer or rent a car at checkout.
Do I need a visa?
Visa rules depend on your passport. Each destination page lists the general entry requirements, and our team will send a checklist after booking. Always confirm with the official embassy before you travel.
How will I receive my booking confirmation?
You'll receive an email confirmation with your booking reference immediately, followed by full travel documents and your guide's contact details 14 days before departure.
Policies
Booking terms
A booking is confirmed once we receive your deposit and send a confirmation. Balances are due 45 days before departure. Prices are per person unless stated. This is demonstration content — replace it with your own terms.
Privacy policy
We only use your details to manage your booking and, if you opt in, to send travel news. We never sell personal data. This is demonstration content — replace it with your own policy.
Terms of service
Use of this website is subject to these terms. Content is provided for information only and may change without notice. This is demonstration content — replace it with your own terms.
