Frequently Asked Questions
Answers about products, shades, shipping, returns and orders.
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Which skin types are your products suitable for?
Each product page lists the skin types it is designed for. Many products are suitable for all skin types; serums and creams can be chosen by skin type when you add them to your cart.
How do I choose my shade?
Lip colours and skin tints show every shade by name. Skin Tint shades also come in cool, neutral and warm undertones. If you are unsure, our team can help by email.
Should I patch test?
Yes. We recommend testing any new product on a small area of skin for a few days. Stop using a product if you notice discomfort, and speak to a professional if you have a skin condition.
Are your products tested on animals?
Our policy is that finished products are not tested on animals. Where we hold any third-party certification, details are shown on the relevant product page.
Do you offer international shipping?
We ship to the US, Canada, the UK and the EU. Delivery times and costs are shown at checkout.
How long does delivery take?
Standard delivery takes 3–5 business days; express delivery takes 1–2 business days within the continental US.
Can I return a product?
Unopened products can be returned within 30 days. If a product doesn’t suit you, contact us and we will help.
How can I track my order?
Use Track Order with the number from your confirmation email, for example AR-BEA-45821.